return refund policy

Return & Refund Policy

Your satisfaction matters to us at AURISTORA🤝. If your order doesn’t meet your expectations, you can easily request a return or refund following the guidelines below. Please review this policy carefully before starting your return.

📅30Day Return Window

You can return any eligible item within 30 days of receiving your order.
Products must be unused, in original packaging, and in the same condition as received.

📦Undelivered Orders

If you haven’t received your order, please provide proof from your local post office.
Make sure your shipping address is correct to avoid delivery issues.

⚡Damaged Products

Fully damaged items: full refund or reshipment.
Partially damaged items: partial refund or reshipment depending on the damage.
Fragile products are recommended for direct refund requests.

🔄Wrong or Missing Items

Wrong or incorrect items: full refund or reshipment.
Missing parts affecting product function: reshipment.
Missing parts not affecting function: partial refund or send missing parts.

💰Refunds

After we receive and inspect your returned item, we will notify you of the refund status.
If approved, your refund will be issued to your original payment method.
Processing time may vary depending on your bank or payment provider

🚫Non-Returnable Items

For safety and hygiene reasons, certain items cannot be returned, such as:

Personal care products
Used or damaged items
Items without original packaging

❌ Order Cancellations

Orders can be canceled and refunded before processing.
Custom or pre-order items cannot be canceled after payment.

📜General Conditions

Contact us within 30 days of receiving your product for any complaint.
We cannot accept disputes for:
Personal dislike of the product
Customer errors in product choice or address
Minor color or appearance differences that don’t affect product function
We reserve the right to refuse requests that do not meet these conditions.